24/7 Customer Support
Find out more on what ‘customer support’ means in the hosting community and about the various support forms.
The availability of the customer and technical support that a website hosting company offers can tell you a lot about the services that they offer too. If you are allowed to use only e-mail messages or tickets, you have almost certainly discovered a reseller not the website hosting provider. If this is the case, you'll have to wait for a few days to have an issue resolved since the reseller may not be checking their communication regularly or they may have to consult with the real web hosting company for further help. If the supplier offers you several options for communication with short response time that are available at any moment, they are almost certainly the top provider, not only a reseller. Therefore you will benefit from prompt assistance and top-notch support because they will have instant access to the servers where your account will be created. No matter what the problem - technical or sales, it's generally much better to get hold of your website hosting company directly through your preferred method of communication.
24/7 Customer Support in Website Hosting
The customer and technical support services for all our website hosting plans are round-the-clock, thus you can forget about waiting for a couple of days so as to get assistance. In case you aren't our client yet, you can call us, chat with an agent or send an e-mail message. In case you currently have an account, you'll be able to open a support ticket on top of the other three methods of communication. You'll be able to pick the best way to contact us depending on where you are or what device you're using. We will help you for almost any hosting-related question that you may have or issue that you could encounter and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you could open a ticket, but even in this situation the maximum response time will never exceed 60 minutes.