Should you ever experience a problem with your site and be unable to tackle it, ask the web hosting company’s help desk staff to assist you to bring the website back online. A fast resolution would be the best-case scenario, but many hosting companies reply within 24 hours or even more, particularly if you’re dealing with a hosting reseller. Even if your problem can be solved quickly, your site may not function properly or it may not be accessible at all for a lengthy time period, so you may lose potential customers because it is highly unlikely that anybody will ever return to a site that’s inoperational. That said, you need to make certain not only that you can reach your hosting provider, but also that they can reply and assist you in a timely manner. If an app update does not proceed smoothly or you erase something by accident, for example, the website should be fixed quickly so as to prevent elongated downtime.

One-Hour Response Guarantee in Website Hosting

In case you’re using any of our website hosting and you’ve got a query or experience an obstacle, you can contact us 24-7-365 by submitting a tech support ticket or by sending an e-mail and we guarantee that you’ll have a reply in no more than one hour. If the issue can be resolved, we will do it before we get back to you, whilst if there’s something that you have to do on your end, we’ll supply you with all the needed information – what possible solutions to try out, what settings to check, etc. Normally, you’ll obtain a reply within maximum thirty minutes, which means that waiting around for hours and hours or even for more than 1 day to receive assistance is something unthinkable. Our 60-minute reply time guarantee is valid for any question that you might have – technical, billing or general.